Kensington Cleaners Privacy Policy

This Privacy Policy explains how Kensington Cleaners collects, uses, stores and protects personal data belonging to its customers. It applies to all Kensington Cleaners customers within our service area, including in-store, home collection and delivery, and any other services we provide. We are committed to complying with the General Data Protection Regulation and to handling your personal data lawfully, fairly and transparently.

Who We Are and Scope of This Policy

Kensington Cleaners operates dry cleaning, laundry and related services for customers in our local area. This Privacy Policy applies to all personal data processed by Kensington Cleaners in connection with the provision of our services to customers, including individuals acting on behalf of organisations that use our services. By using our services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use Kensington Cleaners services:

Identification and contact details: name, postal address, billing address, delivery address, and other contact information such as your preferred method of communication.

Service and order information: details of items you give us to clean or alter, service preferences, order history, collection and delivery instructions, and related notes needed to provide our services.

Payment and transaction information: information relating to payments and transactions for our services, such as payment method and transaction details. We do not retain full payment card details when payments are processed via a secure payment provider.

Communication records: records of communications with you, including any feedback, complaints, or enquiries, in order to manage our relationship and improve our services.

Technical and usage data: if you interact with us online, we may collect limited technical data such as your device type, browser type, and basic usage information necessary for the operation and security of our website or online booking systems.

How and Why We Use Your Personal Data

We use your personal data only when we have a lawful basis to do so. Kensington Cleaners processes personal data for the following purposes and on the following legal grounds:

To provide and manage our services: We process your identification, contact and service information to accept, process and complete your orders, manage collections and deliveries, and handle payments. The lawful basis for this processing is the performance of a contract or taking steps at your request before entering into a contract.

To manage our relationship with you: We use your contact details and service history to respond to your queries, notify you about the status of your orders, and inform you of important changes to our services or terms. The lawful basis is performance of a contract and, where necessary, compliance with legal obligations.

To maintain records and comply with the law: We process transaction and communication data to maintain accurate business and financial records, prevent fraud, and comply with accounting, tax and other legal obligations. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

To improve and develop our services: We may use anonymised or aggregated data derived from your personal data to analyse service usage and improve our operations. Where data remains identifiable, the lawful basis is our legitimate interests in developing and improving our services, provided that your rights and freedoms do not override these interests.

Direct marketing: Where permitted by law and, where required, with your consent, we may use your contact details to send you information about Kensington Cleaners services that may be of interest to you. You can opt out of direct marketing at any time.

Data Retention

Kensington Cleaners keeps personal data only for as long as is necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting or reporting requirements.

In general, we apply the following retention periods:

Customer and service records: identification, contact details and order history are typically retained for up to six years after your last interaction with us, to manage our ongoing relationship, handle queries and maintain business records.

Financial and transaction records: data relating to payments and invoices is retained for the period required under applicable tax and accounting laws.

Communication records: correspondence and customer service records are generally retained for up to three years from the date of the last communication, or longer where necessary in relation to a complaint or legal claim.

After the relevant retention period has expired, we will either securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you.

Data Processors and Third Parties

In order to operate our business and provide our services, Kensington Cleaners may engage carefully selected third parties to process personal data on our behalf. These third parties act as data processors and are only permitted to process personal data according to our instructions and for the purposes described in this Privacy Policy.

Examples of such processors may include payment processing providers, information technology and system support providers, and companies that assist with secure storage, backup or hosting of our data.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to ensure that it is processed in a manner that is compliant with GDPR. They are not allowed to use your personal data for their own purposes and may only process it for specified purposes and in accordance with our instructions.

Where we are required by law, we may also share personal data with regulatory or public authorities, law enforcement or professional advisers. In such cases, the lawful basis will be compliance with a legal obligation or our legitimate interests in protecting our rights, property or safety.

International Transfers

Kensington Cleaners aims to process and store personal data within the European Economic Area or the United Kingdom wherever possible. If it is necessary to transfer your personal data to a country outside these areas, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent legal mechanisms, in accordance with GDPR requirements.

How We Protect Your Data

We take the security of your personal data seriously. Kensington Cleaners implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, secure storage, staff training and regular review of our data protection practices.

Your Data Protection Rights

Under GDPR, customers of Kensington Cleaners within our service area have a number of rights in relation to their personal data. Subject to certain conditions and legal limitations, you have the right to:

Access: request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.

Rectification: request correction of any inaccurate or incomplete personal data concerning you.

Erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.

Restriction: request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or our grounds for processing it.

Objection: object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing purposes.

Portability: request to receive your personal data in a structured, commonly used and machine readable format, and to have that data transmitted to another controller where technically feasible and where the lawful basis is consent or performance of a contract.

Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Kensington Cleaners, you can contact us using the contact channels made available through our usual customer service points. We may need to verify your identity before responding to your request. We will respond within the timeframes required by GDPR.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection laws, you have the right to lodge a complaint with your local supervisory authority.

Changes to This Privacy Policy

Kensington Cleaners may update this Privacy Policy from time to time in order to reflect changes in our data processing practices, legal requirements or business operations. Any updated version will be made available through our usual communication channels and will apply from the date it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.